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IT Helpdesk Engineer

Company: VirtualVocations
Location: Chattanooga
Posted on: November 15, 2024

Job Description:

A company is looking for an IT Helpdesk Engineer to provide technical support and ensure efficient operation of systems.



Key Responsibilities

Troubleshoot and resolve technical issues for team members across software, hardware, and network systems
Track and manage IT equipment inventory, including provisioning and deprovisioning as needed
Manage onboarding and offboarding processes for employees, configuring laptops, accounts, and permissions


Required Qualifications

2+ years of experience in an IT support or helpdesk role, preferably with remote teams
Strong knowledge of macOS and mobile operating systems
Proficiency in troubleshooting hardware and software issues
Proven ability to manage multiple support requests simultaneously
Experience documenting solutions and contributing to knowledge base resources

Keywords: VirtualVocations, Sandy Springs , IT Helpdesk Engineer, Engineering , Chattanooga, Georgia

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