Director Communication and Engagement Solutions

Company: Willis Towers Watson
Location: Atlanta
Posted on: November 16, 2024

Job Description:

Description

As a Director on our Employee Experience (EX) team, you will help our clients with communication and engagement strategies, HR and total rewards communication and digital solutions, and seamlessly connect solutions across our EX portfolio - including employee insights (listening/surveys, assessments), strategy and change management, behavior change, communications and employee experience software (Embark).
You will be responsible for development and execution of measurable, results-based strategies and related deliverables that support changes and HR programs, including the employee experience, Total Rewards communications, organization transformation, the future of work, AI, wellbeing, benefits and culture.
Ideal candidates will bring curiosity, creativity and exceptional writing skills, as well as an ability to analyze information, develop conclusions and present content through clear, well-written or spoken communication in a variety of media formats.
Key Attributes

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• Strategically assesses complex client needs to shape and deliver meaningful, relevant and actionable solutions that span across WTW capabilities and services.
  
• Use highly effective change management and communication skills and experiences to build trust and influence executive-level decisions that are critical to achieving the desired outcomes - for the business and clients alike.
  
• Proven ability to efficiently close the sale. Applies a deep passion for - and understanding of - human behavior to everything we do, including selling, designing and delivering client solutions.
  
• Brings a desire to learn along with a willingness and confidence to take on new opportunities and gain and grow from new experiences.
  
• Guides teams through difficult situations and projects with an ability to be unflappable in the face of adversity.
  
• Brings a "we" versus "I" mentality without ego or agenda and demonstrates a deep commitment and accountability to doing what it takes to get the work done with the high quality our clients expect and in a way that adheres to our company values of client focus, teamwork, respect, excellence and integrity.
  
• Sees potential and unique strengths of each team member. Values development of people through coaching others, creating energy and cultivating a safe environment for colleagues to share, create, learn, develop and thrive.
  
  Criteria / Role Expectations
  Sales
  
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  • Use data and insights to uncover large, complex new business opportunities, put together integrated solutions to solve the unique need and convert leads into profitable sales.
    
  • Sell, develop and implement custom communication and change management strategies and programs for a broad range of HR programs, largely focused on talent and rewards elements (e.g., employee experience, Total Rewards, organization transformation, the future of work, AI, wellbeing and culture).
    
    Delivery
    
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    • Develop consulting strategy, establish the delivery team, providing strategic oversight throughout the delivery phase with accountability for overall success.
      
    • Oversee translation of complex concepts into compelling and engaging communications across various media, including print and digital, with an eye towards cutting-edge solutions and data integration.
      
    • Advise and influence executive-level decision-making.
      
    • Oversee and execute on contractual commitments for effective financial management and business success.
      
    • Use digital solutions to cultivate the desired experiences.
      
    • Contribute to the development of intellectual capital, new tools and approaches.
      
    • Balance high-value strategic delivery with effective delegation, while enforcing budget, timeline and quality standards.
      
      
      Qualifications
      
      Minimum Qualifications
      
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      • 10+ years business experience driving sales and implementing creative and pragmatic strategies to align employee priorities with business strategy, including communication and/or marketing experience.
        
      • Superior ability to influence and collaborate with senior management and work across all levels of an organization.
        
      • Organizational and culture change / transformation, employee listening strategies, consulting and human capital experience preferred.
        
      • Proven ability to apply deep understanding of human behavior to influence and close large, complex sales and shape highly effective strategies.
        
      • Adaptability is critical.
        
      • Ability to work within a complex matrix organization structure.
        
      • Bachelor of Science or Bachelor of Arts degree.
        
      • Executive presence with polished and well-developed facilitation, written, web and oral communication skills, demonstrating creativity and technical expertise.
        
      • Track record of success in building and maintaining client relationships, leading teams and generating revenue (global experience preferred).
        
      • Experience managing concurrent, multi-dimensional projects and people on time and within budget.
        
      • Proven ability to recognize and diagnose issues, work in teams, and leverage the resources of other related practices to address client challenges.
        
      • Ability to draw conclusions from data in a logical, systematic way.
        
      • Understanding of agile principles and design thinking.
        
      • Availability to travel on an as-needed basis.
        
        This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.
        
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Keywords: Willis Towers Watson, Sandy Springs , Director Communication and Engagement Solutions, Executive , Atlanta, Georgia